We want you to enjoy every pack of Snakked Makhana. Because our products are food and perishable goods, returns are limited to eligible issues described below.

Contact us if you receive a damaged, defective, or incorrect item. Opened or consumed food products are generally not eligible for return.

• Opened or consumed packs
• Items damaged after delivery through handling or storage
• Sale or promotional items, unless faulty or incorrect

Please report eligible issues within 48 hours of delivery so that we can investigate and assist promptly.

Email us with your order number, registered contact details, a description of the issue, and clear photos of the package and product.

Once approved, refunds are issued to the original payment method. Processing times may vary by payment provider.

Where appropriate, we may replace an eligible damaged, defective, or incorrect item instead of issuing a refund.

Please photograph the parcel before opening when possible and contact us within the return window. Keep the packaging until your request is resolved.

Cancellation requests may be accepted before dispatch. Once an order has shipped, cancellation may no longer be possible.

For an approved damaged, defective, or incorrect item, we will explain any applicable return shipping arrangements before proceeding.

For return requests, contact Snakked Makhana at your published support email or phone number and include your order number.